Localizing an SMS

Localize your SMS messages to communicate and connect with customers in their language.

Localizing content in Dyspatch can be done using the Smartling or Phrase direct integrations, by downloading POT files, or manually in the app.

Create a localization modal

Create Locales in Dyspatch

To establish which locales you'd like your message translatable to, select Localizations > Create a Localization, add a name for that locale, and pick the locale-code.

Admins can create Locale Groups if your team translates to the same languages regularly.

If your organization uses the two-step localization approval process, localizations will be added after the content has been approved. See more on localization approval workflow here

Smartling Direct Integration

Integrate your organization's Smartling account to Dyspatch to streamline the translation process.

See our Smartling Integration setup page to connect your Smartling account.

Sync SMS to Smartling

After you've created your localizations, select Sync to Smartling under the Localizations tab then Confirm & Sync.

Sync to Smartling option in Dyspatch

Complete Translation in Smartling

Your translations will be awaiting your attention under the Jobs tab in Smartling. Approve the pending job request in Smartling to start the localization sync.

Smartling UI with the jobs tab selected

Once the job is finished in Smartling, your translation is complete! Dyspatch will keep you up to date on the status of your localization.

Smartling job status indicator in Dyspatch

If your translation job is complete in Smartling, you may need to refresh your browser window to see the translations in Dyspatch.

Smartling only supports localizing individual locales, not locale groups

Localize SMS with Phrase

See our Localizing with Phrase doc to learn how to directly integrate Dyspatch with Phrase.

Localize with POT file

Download POT File

Once you have created your localizations, you can download the POT file from the Downloads dropdown menu.

You can now send the downloaded POT file to your translations team or translation management service.

Upload Translated PO Files

Once you receive your translated PO files, click the edit icon to the right of the localization name and select Upload from the " " menu icon. Upload your translated PO file for that locale.

Upload PO file for a locale

Localize in the App

Click on a localization's name to preview the SMS with that language, and to display an input field in the drop-down, where you can add or edit the translated string. This will update both the translation file and the preview.